Standard Fees for Returning Items into Stock if Unsuitable
Your satisfaction with our goods and service is important to us. We will gladly refund or exchange any goods if returned in the original packaging, unsoiled and unused, within 10 working days from receipt of goods.
Please check all items on delivery. If an item is faulty or damaged, simply contact us within 10 working days of receipt. We will where possible replace damaged parts free of charge. If we are unable to do so we will replace or refund in full.
Please note – if goods are unsuitable there will be a re stocking charge of 30% of the total value of goods and loss of original carriage.
All corrugated board (cardboard) products are non refundable.
Goods cannot be returned if they have been assembled or part assembled or if the customer does not have the original packaging.
Cancellations – if the goods have not been despatched there will be no charge. If goods have been despatched then our re stocking charge will apply.